Hello I have left the UK and want to cancel my contract now I want to my number

LeighMc · ‎25-09-2026

XRaySpeX · ‎25-09-2026

If you want to keep your no. you should call CS to give 30 days notice to cancel your contract & ask for it to be moved to PAYG at the end of the notice period.

As it will be switched to PAYG while you are abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

LeighMc · ‎25-09-2026

I want to keep my number please but cancel my contract

XRaySpeX · ‎25-09-2026

If you want to keep your no. you should call CS to give 30 days notice to cancel your contract & ask for it to be moved to PAYG at the end of the notice period.

As it will be switched to PAYG while you are abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎25-09-2026

@LeighMc , just to add to what @XRaySpeX has written, you can once EE have moved you to Pay as you Go, you can either send your SIM card back to the UK to someone you trust and they can then activate it and make a chargeable call and send it back to you, or request a replacement SIM card to your UK address they have to get someone to do just what I have written above, they will only send it to the address they already have for you, though, so not sure how that would work.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.