Today I rang 150 to enquire about the spend cap. I was advised to increase it from nothing to £10. The operator said he could do it from his end.
He sent me a SMS:
“Hi from EE. Your PIN is: XXXX. You’ll only be able to use it once. Thanks” and asked me for the number. I gave him the number.
I received another SMS from EE "Hi from EE. You've added a £10 Spend Cap. We'll stop you spending on some services that aren't included in your plan, like picture messages and daily EU roaming charges. This won't limit you buying things like apps and roaming passes. For help understanding your spend cap, or to change it, please reply SPEND CAP to this text. You can also head to your EE app. Thanks.”
Then the line cut out and I received a call from 07973 100194 which my phone recognises as an EE Guide Calling.
I then received an SMS:
"Hi it's Elizabeth from EE. It was great talking to you today. If you need to speak to us again in the next few days, visit ****** and select 'Call Me Now' to book a call back within 15 minutes (between 9am and 8pm). This link will remain active for the next three days.Thanks.”
The operator was not an “Elizabeth” and was a male.
I found the cutting of the line, a call from a mobile and a different name for the follow up text suspicious.
I have read here of various OTP scams and I hope I haven’t fallen for one.
[Mod edit - link removed]
