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Had no network from 1st Sept UNTIL 14th where is compensation

EdieBingo
Explorer

‎15-09-2023 01:09 PM

Our mobiles had no network from the 1st until 14th September advised EE. Reported and advised on the 14th back on. Why no explanation! Compensation.

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎15-09-2023 01:16 PM

@EdieBingo   I think you want to read your contract T&Cs.      

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎15-09-2023 01:20 PM

Hi @EdieBingo 

Sorry to hear that you had some service problems. If you would like to discuss this with our Technical Support team, they'll be able to look into it for you.

Chris

0 Helpful
EdieBingo
Explorer
In response to Christopher_G

‎17-09-2023 06:37 PM

Informed at the time nothing they could do but add me to be advised when it was complete which they did on the 14th.

0 Helpful
Gareth43
Problem solver
Problem solver
In response to EdieBingo

‎17-09-2023 07:19 PM

Hey there ring them up and talk to them maybe they will sort something for ya. But no one on here can help ya with compensation. Thanks

G Alston
iPhone 16 Pro Max
0 Helpful