14-12-2025 08:56 PM
Just last month I changed my plan from the Essentials to the All Rounder, which has now taken effect. I've since discovered that the Full Works plan includes global roaming and as I have a few holidays next year it might have actually been more economical to have picked that one, instead of buying the 7 day roaming add ons ad hoc. Serves me right for not looking into it fully.
Would it be possible for me to change again to Full Works? Every time I go on the app or website to look at my upgrade options it only gives me options with a new device, which I don't need. Is this because I only changed the plan itself just a month ago?
If it's only a few quid a month more I'd be willing, if doable.
14-12-2025 09:20 PM
@mab7689 Call customer support and ask if you can change it to the plan you do want. You should be able to as it’s more costly just don’t say you want to upgrade.
You can’t change the airtime tariff yourself online.