28-10-2024 06:30 PM
Just checked and EE are due to take my first months payment on 5th. However the first month was supposed to be credited and therefore I should have nothing to pay until the following month.
Is there anyway of resolving this without having to call them? Can’t find any messaging option.
Thank you.
28-10-2024 06:53 PM
If they haven't taken the payment yet, you can't know yet whether it allows for the credit.
If you are on contract, Live Chat will be found under the Help section of the MyEE app.
29-10-2024 10:13 AM
Hi @BeckieBDE
Welcome to our community.
Did you manage to find the messaging service that @XRaySpeX suggested?
Lesley
30-10-2024 09:43 AM
Hi Lesley.
Yes I did find the messaging link thank you. Had missed it 🫣.
Didn’t get very far.
I can see my bill for my first month stating £54.99 will be taken from my account on 1st or 5th and I’ve had an email saying the same.
So I’m a bit confused with what XRaySpeX said as I have a bill stating x amount will be taken.
Sounds silly but I just hadn’t factored in that being deducted from my bank. 😬
30-10-2024 09:51 AM
I'm sorry you didn't get sorted @BeckieBDE
It's understandable you haven't budgeted for this if you were expecting it to be credited. What happened when you spoke to the messaging team?
Lesley