Hello @Kmcg33 ,
Welcome to the community,
Unfortunately, this is not customer service and there is no access to accounts, so you will have to ring customer service to get this resolved. Have you taken a look at your final bill why it is so high?
Did you terminate before your minimum term, by any chance, as you will have to pay whatever is left of the minimum term?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
