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Father with dementia phone cut off

Coughandcath
Visitor

‎03-06-2022 11:54 AM

Hi , my elderly fathers phone has been switched off by ee despite being on direct debit . I am having trouble speaking to anyone as struggling to get through to cs as I live 100 miles from him and can’t get his bank account details to verify for my ee


if I do get through will anyone speak to me about it ? 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2022 01:10 PM

Probably not if he & you hadn't previously arranged with CS for you to represent him. 

 

Is this a mobile phone or a landline?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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