Failed credit score

[Love770]

I was informed my credit score is giid but they declined 

[Love770]

Hi 

I was trying to get a new sim card yesterday but they declined I don’t know why when i asked then they say its under data

[Chris_B]

@Love770    EE don’t have to explain why you failed the check probably because it’s an automated process and they don’t have access to the workings of that result.   

[Katie_B]

Hello @Love770. 

Welcome to the community.

Did the team able to provide you with anymore information?

We recommend allowing 6 months before reapplying. 

Katie

[Love770 · Accepted solution]

They give me this code to check whats going on 

AN-406647560

[Leanne_T]

Hi @Love770 

Thanks for coming here. 

Was this code provided by our customer care team? 

Is this being looked into for you? 

Leanne.

[Love770]

This one is for my wife

[Leanne_T]

Has your wife placed an order that was successful? @Love770 

Leanne.

[Love770]

No they declined 

[Leanne_T]

Thanks @Love770 

Has she spoken to our customer care team and had the reference number provided? 

Leanne.