Extra cost on my bill

[Shell2109]

I’ve recently looked on my EE app and it’s stating that I have incurred extra costs on my next bill which are both apple products! The only apple products I pay for come out of my bank automatically and have never been on my bill before! Does anyone know why or what I can do to prevent me paying twice?

[Leanne_T]

Hi there @Shell2109

Thanks for coming here. 

If you log into your My EE app and select add-ons. do you have any Apple add-ons showing? 

Leanne 🙂

[Shell2109]

Hi, no I have no apple add one showing at all which is what is totally confusing me!

Thanks

Sent from my iPhone

[Jon_K]

Hi @Shell2109.

I'd recommend getting in touch with our Customer Care team so they can access your account and check your bill.

Let us know how you get on.

Jon