Extra Charges

[gill4jim]

Where can I now find the running total of my extra charges before my bill is calculated/posted as I was able to do before?

[Leanne_T]

Hi @gill4jim 

Are you using your My EE app or My EE account online to view any extra charges? 

You can also text BALANCE to 150.

Leanne. 

[gill4jim]

Hi Leanne

I’ve access to both but can’t find current extra charges on either of them. I used to be able to see the running total on the app really easily and could stop them getting out of hand - bit of a text comp addict. Haven’t been able to find them since last app upgrade & got a bit of a shock when my latest bill came in.

Gillian

[Leanne_T · Accepted solution]

Hi @gill4jim 

If you log into your My EE app and select Mobile Plan, View your allowances then Extra Charges, does this show for you?

Leanne.

[gill4jim]

Thank you Leanne 👍

[Leanne_T]

No problem @gill4jim 

Leanne.

[Karan6]

I HAVE 23 POUND MONTHLY CONTRACT BUT THIS MONTH 28 POUND WAS DEBITED FOR MY ACCOUNT. PLEASE SOLVE MY PROBLEM

[Leanne_T]

Hi @Karan6

Thanks for posting. 

Do you have any extra charges showing on your bill this month? 

Leanne 🙂