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Exchange phone and contract

NRhodes96
Visitor

‎16-05-2024 03:16 AM

Hi, I’m wanting to exchange my contract and phone while I’m still in my cooling off period, I’m a new customer so didn’t have a contract before, unsure on how to go about this and whether it’ll let me order a new phone since I just got one. Thanks in advance 

 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-05-2024 03:32 AM

Cancel it during the cooling off period and then order what you really want. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team

‎16-05-2024 07:49 AM

Hi @NRhodes96 

Thanks for coming to the community. 

Please see our Returning a device or SIM within 14 days Help page for full information on returning a device. 

Thanks 🙂

Leanne. 

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