Erroneous equipment charges

[Antfly]

I just got this email from EE 

Hi,

We've been in touch a few times to ask you to send back your kit.

We haven't received it and it's past the return-by date, so we're sending you an updated final bill and adding a £ non-return charge.

If you return the kit, we'll automatically refund the charge. It takes up to three weeks to process a return, and we'll apply the refund when we do.

Please go to ee.co.uk/go/equipmentreturns to find out more.


Thanks,
The EE Team

We just got EE TV and went full fibre and we have never been asked to return any equipment. I am getting a bit fed up of EE's incompetence.

[XRaySpeX]

@Antfly : Have you moved from BT? If so, they might want the BT kit back. Do you have any of the kit listed in https://ee.co.uk/help/orders/return-and-recycle-ee-product that you've finished with?

[Antfly]

We have been on EE for a while. We still have the BT smart hub 2 and we were told to carry on using it and not given anything else.

[JimM11]

@Antfly Is that all you have from the original BT to EE changeover, may just be other items? Call to EE CS to find out or look at e-mails from them just incase they went to spam etc!

[XRaySpeX]

Then tell CS you have no surplus kit & never have done, to stop sending these reminder emails and to not add any non-return charge to your bills.

[Antfly]

We don't have any other equipment. That's the first and only email about it and there is nothing in the spam.

[Antfly]

Is it possible to contact CS without ringing them up? 

[XRaySpeX]

No, unless you'd like to write to them. There's no Live Chat for BB.