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Emails from EE still going to old email address

pearmana
Visitor

‎09-03-2023 05:51 PM

I changed the email address I use on My EE account settings almost a month ago and the change confirmation was sent to the new email address.  However today I have received an email from EE informing me that my mobile price plan is changing, and it was sent to my old email address.  I will shortly be losing access to this old email address as I am changing Internet provider.  Why is it not using the new address I have updated in the My EE Account Settings, Your Profile page?

Thanks.....

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1 REPLY 1
Christopher_G
EE Community Support Team

‎10-03-2023 07:53 AM

Hi @pearmana 

Welcome to the community.

I'm not sure why that is. It may be worth having a chat with our customer service team so that they can check your profile with us. It could be that the email address hasn't been updated in the background somewhere.

Chris

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