Early upgrade

Eddie19651 · ‎09-08-2026

Hi do i still have to pay my existing flexi pay on my existing contract if i upgrade to a new device with plan

Schockwave · ‎09-08-2026

Hello @Eddie19651 ,

Welcome to the community,

Yes you still have to pay the flex payment for your existing device, not sure whether you can upgrade to a new device until the old one is paid off, you would have to discuss this with EE customer service to see what they say.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

View solution in original post

Schockwave · ‎09-08-2026

Hello @Eddie19651 ,

Welcome to the community,

Yes you still have to pay the flex payment for your existing device, not sure whether you can upgrade to a new device until the old one is paid off, you would have to discuss this with EE customer service to see what they say.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

Chris_B · ‎09-08-2026

@Eddie19651 To upgrade you’ll have to pay off the current contract for the device. It’s part of the T&Cs.

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.