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Early upgrade - Pixel

Dom1112
Visitor

‎04-09-2024 04:37 PM

Hi,

I am within the last 100 days of my phone contract and according to 150, I am eligible for the early upgrade if my new contract is higher than my current one. However, I tried upgrading online but is still asking me to pay the early upgrade fee. Also when I checked again I am being told that I can only upgrade for free if I have the newest Google Pixel phone or take out a broadband contract alongside it.

Anyone heard this before as I can't find anything on the EE site that says this is the case. I have upgraded early in the past and the only condition was that the new contract was higher.

Thanks 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎05-09-2024 02:25 PM

Hi @Dom1112 

Thanks for coming to the community 🙂

If you would like to discuss your options for the early upgrade and look into what plans and phones are available, please call us on 150 and the team will be happy to help. 

Let me know how you get on. 

Leanne.

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