EE website and app keep saying something went wrong when i try to check my phone

[CharlieEvans]

so i recently received my new samsung s25 ultra. i thought my phone bill was just £40 a month but turns out ive been charged for 2 seperate bills. one for the phone and one for my sim. firstly i think its ridiculous as its like a £80 bill now when i was told it would be reduced if i took out wifi with ee. also it was never explained to me that this would be the case. now everytime i try to check my bill on the ee app (which never works btw) it sayings something went wrong and its the same for the website. i have tried texting 150 with bill and nothing comes through either. does anyone know whats happening? also does anyone know if im gonna be charged twice every single month.

[Leanne_T · Accepted solution]

Hi there @CharlieEvans 

Thanks for coming to the community. 

If you're unable to view the bills and the text service has not replied, please call us on 150 and the team can check the account is set up correctly at our end and help you access the bills. They can also check the bill and let you know any extra charges that are showing. 

Thanks very much 🙂

Leanne.

[Schockwave]

@CharlieEvans ,it looks like you ordered the phone with flex pay and that is why there are two bills, one for the plan and one for the phone.