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EE took my direct debit for 7 years for devices that had ceased

Gooseycobb0504
Explorer

‎22-03-2023 07:22 AM

Need help I have just realised that EE has been taking a direct debit for the last 7 years.  £80 + a month!  I have contacted EE they offered me £550 refund.  I know I should go down the route of financial ombudsman but do they help? 
thanks Lynne

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎22-03-2023 10:39 AM

Hi @Gooseycobb0504 

Welcome to the community.

I'm sorry to hear that you have a dispute with payments. Have you gone through our complaints process?

Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎22-03-2023 01:45 PM

Did you contact CS giving 30 days notice to cancel this contract 7 years ago?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)