EE took my direct debit for 7 years for devices that had ceased

Gooseycobb0504
Explorer

‎22-03-2023 07:22 AM

Need help I have just realised that EE has been taking a direct debit for the last 7 years.  £80 + a month!  I have contacted EE they offered me £550 refund.  I know I should go down the route of financial ombudsman but do they help? 
thanks Lynne

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎22-03-2023 10:39 AM

Hi @Gooseycobb0504 

Welcome to the community.

I'm sorry to hear that you have a dispute with payments. Have you gone through our complaints process?

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-03-2023 01:45 PM

Did you contact CS giving 30 days notice to cancel this contract 7 years ago?

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