EE state I am eligible 4 early upgrade but I get the message "no suitable plans"

[jonleda]

I am eligible according to EE for an early upgrade on my Samsung 3 watch. I want to move to Apple Watch 7 as I now have an iPhone. Message states I can upgrade for £168, ok I think I can do this but I get this message "no suitable plans available, try something else."

my account is not in arrears and has not been, been with EE over 10yrs through thick and thin. This is very frustrating. I assume this is a phone call issue or is there more to it?

thanks

John

[Leanne_T]

Hi @jonleda 

Thanks for coming here 🙂

Please give us a call on 150 and our customer care team will check the upgrade for you and help you get the Apple Watch ordered. 

Let me know how you get on.

Leanne.