EE ruined my credit score

[Vasilis_M]

I had been an EE mobile and broadband customer for more than ten years. 

Last year (May 2018) I changed the phone provider and closed my mobile account.

I removed my Direct Debit from my EE mobile account for safety reasons. However, I continued being on EE broadband.

Months later I found out that there was a default in my credit rating because of an £18 unpaid EE mobile bill. When I closed my account I believed I had paid everything off. Unfortunately, I didn't receive any communication from them either by email or phone regarding this issue. I paid the bill as soon as I found out and I also closed my broadband account around the same time (March 2019).

I contacted EE and they refused to remove the default. 

This stigmatizing practice is infuriating and unethical, especially when it is used against unsuspected and loyal customers. My credit rating has plummeted (and the default will remain for six years) and it is impossible for me to get a mortgage now, because of an £18 bill which I was unaware of.

What would be the best way to deal with it?

[heedjamie]

Ah no I don't think so although it was a while ago, I used to just pay when requested if I remember correctly

Sent from Samsung Mobile on O2

[Chris_B]

@heedjamie   You might want to read THIS 

It sounds like you had out of allowance charges and O2 would not of paid that.  They only paid off your contract.  

EE don’t inform you that any outstanding fee would have been picked up by debt collector.  

[Miffed4]

Having the same issue.

Bought a temporary mobile router for a holiday home for work - a 75gb as that's all that was needed while  broadband got sorted. (It didn't even end up getting used as we sorted an alternative)

Received a demand for money a few months later saying I owed money - called up & queried as I was not aware - chap on the phone looked into it, saw it hadn't even been activated & apologised. I even got a cheque for some money back a few weeks later from them.

Then looking into my credit score as a pre-cursor to applying for a mortgage I see they've put 3 late payment charges on me!! Reducing my once perfect credit score to the gutter. I'm livid they can affect peoples lives this badly.

[Leanne_T]

Hi @Miffed4 

I am sorry to hear this has happened. 

Please get in touch with our mobile care team who can get this looked into and contact the credit referrals team for you to get this fully investigated. 

Thanks.

Leanne.