My 24 month contract with EE has just ended today, and in the run up to the end date I have had texts and emails from EE about the contract price once it ends.
EE is telling me that unless I take action and choose a new plan they will continue to charge me the existing price of my current plan. Bear in mind that my current plan cost includes the price of the handset, so from paying off and buying my handset over the course of 24 months EE is wanting to charge me the same amount as if I was still paying off a handset. This cannot be in line with consumer rights, surely?
For EE to say they’ll just leave things as they are for now until I choose a new plan is disgustingly parasitic. For more context, my handset is one from their “Good As New” range, so not even a brand new product that I’ve paid off during my contract. Now EE are fully aware that I own this handset but will continue to charge me the same, hugely inflating the cost of the contract just to balance it out for their sake.
Now obviously I am not continuing with this plan and will choose a new one to reduce the cost, but knowing that this tactic is the default for EE is disgusting. It’s set up in such a way to rinse their own customers for huge profit knowing that a lot of their customers who are likely vulnerable and may not be so vigilant in keeping up to date with their phone plan will be getting ripped off by EE who would rather let this kind of thing happen without considering the people affected.
I have only posted this to alert others who might not realise that their service provider is acting like a parasite and unless you are able to take control they will just completely abuse your position as a customer. Really disgraceful stuff. Change you methods EE because you will likely have lawsuits about this in the future.
