EE massively overcharging customers once contract ends.

[HamishS]

My 24 month contract with EE has just ended today, and in the run up to the end date I have had texts and emails from EE about the contract price once it ends. 
EE is telling me that unless I take action and choose a new plan they will continue to charge me the existing price of my current plan. Bear in mind that my current plan cost includes the price of the handset, so from paying off and buying my handset over the course of 24 months EE is wanting to charge me the same amount as if I was still paying off a handset. This cannot be in line with consumer rights, surely?  
For EE to say they’ll just leave things as they are for now until I choose a new plan is disgustingly parasitic. For more context, my handset is one from their “Good As New” range, so not even a brand new product that I’ve paid off during my contract. Now EE are fully aware that I own this handset but will continue to charge me the same, hugely inflating the cost of the contract just to balance it out for their sake. 
Now obviously I am not continuing with this plan and will choose a new one to reduce the cost,  but knowing that this tactic is the default for EE is disgusting. It’s set up in such a way to rinse their own customers for huge profit knowing that a lot of their customers who are likely vulnerable and may not be so vigilant in keeping up to date with their phone plan will be getting ripped off by EE who would rather let this kind of thing happen without considering the people affected. 

I have only posted this to alert others who might not realise that their service provider is acting like a parasite and unless you are able to take control they will just completely abuse your position as a customer. Really disgraceful stuff. Change you methods EE because you will likely have lawsuits about this in the future. 

[bristolian]

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@WelshLady1970s wrote:

This is happened to me. I thought my contract finished this year and it finished last year

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Was your phone working since the "end" of your contract? Your contract was for service provision, that service - i.e. provision of, and access to, a mobile network) was still being provided, therefore the contract was continuing.

The logical extension of "contract end" is "service end" - if this were the case, complaints volumes of "my phone has stopped working" would be horrendous.

In your analogy, this would need to be a car hire-purchase agreement to be vaguely comparable.

[Montysa]

Aren't you the clever one.

[Montysa]

Agree but most people don't want all the extras . I want EU Roaming but pay extra or cheapest plan with Roaming £27 but will probably be £35 in two years. I have other plan With iD £10 free Roaming. Could leave EE but loose my main phone number which every one has. May have to do that as EE plan 3 times cost of iD which is on 3 net work. Been with EE for 40 hrs.

[Jimbob150687]

You can leave and keep number need a puk code 

[bristolian]

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@Jimbob150687 wrote:

You can leave and keep number need a puk code 

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PUK = Personal Unlock Key. Used to unlock a SIM that's had the wrong PIN inputted too many times

PAC = Porting Authority Code. Used to transfer a mobile number between networks.

[Chris_B]

@Montysa   Perhaps you should read the contract about price increases.   It’s changed on how much that increases is.  It’s not CPI + 3.9% any more.  

THIS MIGHT HELP YOU.   

[Jimbob150687]

That’s what I meant 

[Jimbob150687]

Yeah it’s a fixed increase. Should have been that from the beginning. Mine went up 20 quid a month due to cpi

[bristolian]

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@Jimbob150687 wrote:

That’s what I meant 

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It is important to clarify the difference between a PUK & a PAC. The two are often confused, as evidenced by your post.

You're not the first to confuse them, and won't be the last!