EE massively overcharging customers once contract ends.

[HamishS]

My 24 month contract with EE has just ended today, and in the run up to the end date I have had texts and emails from EE about the contract price once it ends. 
EE is telling me that unless I take action and choose a new plan they will continue to charge me the existing price of my current plan. Bear in mind that my current plan cost includes the price of the handset, so from paying off and buying my handset over the course of 24 months EE is wanting to charge me the same amount as if I was still paying off a handset. This cannot be in line with consumer rights, surely?  
For EE to say they’ll just leave things as they are for now until I choose a new plan is disgustingly parasitic. For more context, my handset is one from their “Good As New” range, so not even a brand new product that I’ve paid off during my contract. Now EE are fully aware that I own this handset but will continue to charge me the same, hugely inflating the cost of the contract just to balance it out for their sake. 
Now obviously I am not continuing with this plan and will choose a new one to reduce the cost,  but knowing that this tactic is the default for EE is disgusting. It’s set up in such a way to rinse their own customers for huge profit knowing that a lot of their customers who are likely vulnerable and may not be so vigilant in keeping up to date with their phone plan will be getting ripped off by EE who would rather let this kind of thing happen without considering the people affected. 

I have only posted this to alert others who might not realise that their service provider is acting like a parasite and unless you are able to take control they will just completely abuse your position as a customer. Really disgraceful stuff. Change you methods EE because you will likely have lawsuits about this in the future. 

[Matt_124]

Not a single post on this thread of 49 (now 50) replies has come from an EE Employee or anyone paid by EE, only from other users who are active on the Community and trying to give advice and guidance to other customers and users about their contract terms and conditions.

[bristolian]

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@ao111111111 wrote:

.... are obviously written by EE or EE paid individuals

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Why, exactly?

If it's just because those users are expressing a different view to yourself - that is allowed.

[Chris_B]

@bristolian  It’s not a different view per say it’s the simple fact of some people actually read the contract and understand the T&Cs of that contract and they accept those T&Cs before agreeing to the contract.  Then there’s people who don’t and still agree to the contract not knowing what happens at the minimum term date and then kick off because the price didn’t change because it’s not a flex pay contract but rather the traditional type contract.      Why did I put this you know this.   Lol.   

[Mujeeburahman12]

Ee is the most disgusting provider.What is normal another provider u have to do 3 round with EE.

I ask a pay as u go sim for my daugter 20£/month and they made contract.We paid off a phone and 70£asking for 25th months.Plus another 2 contract.

I got iphone 17 pro max from sky for 37£ here the same min.100 quid.

Now i take all 3 contract and i take to giff gaff 20£/month unlimited everything.

Bye bye finally

[Chris_B]

@Mujeeburahman12   What ?     All I got from that is you’ve moving to Giffgaff.      Why you feel the need to post that is beyond me.  You’ve changed networks but you’re still here for some reason.    Let it go and move on. 

[baigmirzawaqar]

I am writing this to warn other consumers about the "loyalty penalty" scam EE is running. My 24-month contract for an iPhone 15 Pro Max ended in November 2025. Despite the handset being fully paid off, EE continued to charge me the full £90/month rate for FIVE MONTHS.  

When I challenged this, I was met with pure gaslighting. Customer service tried to claim it was "my responsibility" to know when the contract ended and even tried to quote non-existent "Oxford/Oxfam regulations" to avoid taking accountability.

The Truth: Under Ofcom General Condition C1, EE is LEGALLY REQUIRED to send an End-of-Contract Notification (ECN) 10–40 days before the contract ends. They failed to do this. They eventually admitted they didn't send any "out of contract" message until FEBRUARY 2026—over 100 days too late—yet they refuse to refund the full overpayment.

They are currently offering a measly 3-month "goodwill gesture" to cover a 5-month regulatory breach. I have rejected this and requested a Deadlock Letter to take them to the Communications Ombudsman.

To other customers: Check your bills! If you are out of contract, they are likely overcharging you for a phone you already own. Don't believe their "policy" talk; hold them to Ofcom law. I will never use EE again—appalling ethics and even worse "executive" complaint handling