EE, is it legal to impose a price raise just by texting your client?

[jaritawan]

I have signed a contract of 2 years, 24m with £27 every month. I was informed by a text that there will be a raise on the price in March 2025.

So the contract is just for the client to oblige, and not the company?

[XRaySpeX]

Yes, you were informed of this contractual annual price rise when you signed up.

E.g. 

[jaritawan]

Thank you. I signed the contract in NOV 2024 for 2 years with £27 per month at the beginning. So is the £1.5 increase will last for at least 2025? And do you mind informing me/ capscreen as you just did, from the terms & conditions part for clients with the price increase terms? Because the colleague who engaged me with signing did not inform me that there will be a possible price increase. Thanks.

[jaritawan]

I only started the contract for 3 months and there is a price increase, normal people will be sensitive to it as your company is not particularly good and fast at networking comparing to your speed of increasing clients price, I hope you understand that 🙂

[XRaySpeX]

The £1.50 pm price increase from 31 March 2025 will last until on or after 31 March 2026 when an additional £1.50 pm price rise will be imposed. It was enumerated in those details on the page where they are offered.

See  About your annual price change

[XRaySpeX]

I do but I own no co.