I have been EE customer for over 12 years but had to sadly say good bye yesterday! It was absolutely aweful service that no one in their customer service even tried to retain me.
I told the advisor that if they could match the deal I was getting from O2, their biggest rival and the answer was in negative. O2 was offering 40GB data, unl min and texts plus Free EU roaming up to 25GB for £8 a month for 12 months sim only and best EE could offer me was 30GB data, unl min and texts for £10 no EU roaming either. I was not concerned about EU roaming but data and monthly cost was also high.
The answer was a plain NO.
10 minutes later, I called and asked for PAC code, not even a single effort was made to retain. She did not even ask the reason of leaving! Gave me PAC code.... And just like that 10 minutes later, I was O2 customer
Someone from retention guide team calls 30 minutes later but by that time, it was too late!
Moral of the story is if you act all snobish! You will loose revenue.
My next move will be for my Broadband which ends in Jun 2025. I will be saying final good bye to EE.
If you treat your loyal customers like dirt, they simply do not owe you any loyalty either. Plenty of options!
