EE customer complaints

[KST]

Has anyone else had cause to make a complaint to EE recently - and if so what was your experience? 

I’ve been with EE since the start - I was an Orange customer so I think over 20 years.  In the past I found they offered excellent customer service but over the last couple of years I have found a complete lack of customer focus. 

what has your experience been like? Have you also seen a change in the quality of service offered? 

when I complained they just closed my complaint without even responding to it - and they had really messed up my account.  

[Northerner]

Hi @KST 

Whenever I spoke to them they were helpful and sorted my question although people's experiences will differ depending on the issue.

Thanks 

[Ritu_D · Accepted solution]

Hi @KST 

Thanks for reaching out here on the community and thanks for taking the time to share your experience. 

I completely appreciate you will feel let down especially if your complaint has been closed without a resolution. 

You can re-open any complaint within 28 days of closure, please could you try getting back in touch with our guides.

Or alternatively, you can Make a Complaint online. 

Thanks 

Ritu