Order gone missing

[Davey1988]

So i ordered a phonelast thursday from the ee store, was supposed to of been delivered last friday but i was out, parcelforce left a card saying its at my local post office, this is not the case, i have been twice now and they donr have it, i emailed ee 2 days ago no response, emailed parcelforce 3 days ago, no response, 

Is the best action to take is contact the bank and get my money back as ee and parcelforce are useless

[Chris_B]

@Davey1988 EE don’t use Parcelforce. 

[Davey1988]

Obviously they do, as thats who have/had my parcel

[Chris_B]

@Davey1988  Your the first then.  As EE use DPD

But as you have a Parcelforce card you need to take this up with Parcelforce.    As it was a store purchase you need to also direct your issue with that store.   

[Davey1988]

Ee store online, and if you google who ee store use it literally says royal mail and parvcelforce, instore cant help and fyi i have so get in touch with ee as they who ones who sold it to me, parcelforce are useless

[Davey1988]

You have 60k posts and obviously are clueless and giving people false info, quick google search tells you they mainly use royal mail and parcelforce, 

Why wouldnt i contact ee i payed for a phone what i havent had, its upto them to get it to me, not my problem if its gone missing, and it was online, why would a store ordee a phone to me via parcelforce, seems people on here are as dumb as ee themselves or are just acting it

[David]

@Davey1988 @Chris_B is right EE only use DPD for the delivery of mobiles and Royal Mail for sim cards.

EE use Royal Mail & Parcelforce for the delivery of home broadband routers.

[Davey1988]

So again, why have they got my parcel then? Not exactly making up that a phone aa gone missing via parcelforce, actually p**sed off as no contact of any sort for ee store, only for broasband and phone contracts etc, so only way i guess is contact bank

[David]

EE Store which is the former BT store & https://shop.ee.co.uk (EE shop) are two completey different things that's why me & @Chris_B said only DPD.

If you click HERE you will be to log into your EE Store account and track your parcel through parcel force.

[Davey1988]

Good luck, they are useless, they sent me a phone via parcelforce last thursday, seems parcelforce have lost it, their enquiry email, they never respond to, no way of contacting the online order people