EE account number(s)

stephenlake
Investigator
Investigator

‎23-01-2024 07:59 PM

i have 2 EE accounts, 1 for a payg mobile, and one for my broadband/landline

i've had hell and all trouble trying to buy a new mobile phone with a pac code to keep my (currently not EE )mobile number.

having spoken to a 'customer service rep' i was told i should log in to my (account number supplied) to access the order information and complete the purchase.

A) i can't see how to find my account number for either account

B) i can't see how to log in using an account number, presumably once i know the account number associated with each of my accounts i can then log in to the correct account to complete the purchase.

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to stephenlake

‎24-01-2024 02:23 PM

You're not an existing a/c holder. That is referring to a mobile contract a/c.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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