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EE Website isn't working: can't see bills, set up direct debit, etc

jdcastro1
Investigator
Investigator

When I log into my mobile account in Chrome (from a desktop), when I click on the Bills & Payments link or the Plans & Subscriptions link followed by clicking the "Manage mobile" link, the page opens with no information on it:

https://ee.co.uk/plans-subscriptions/mobile  : nothing about my subscriptions - there is the top bar (EE - Shop - Help - Black Friday), then the footer directly underneath (Help - Our Websites - Digital Security - Our Company). 

https://ee.co.uk/bills-payments/mobile/your-bills : same as above

Hopeless!  I'm trying to set up direct debit online, and it appears impossible.

Jonathan

 

10 REPLIES 10

Just an update on my situation - all isworking again!  My account has been "reset" apparently!