EE TV

[Leigh2668]

Long story, But I accepted the EETV trial when i first took the EE broadband contract out.  It was £5 for I think 6 months. 

I was never informed that it was going to be taken as premium after this time, I assumed i would have been informed and asked weather I wanted to continue.  Ok so I accepted i probably did not read the terms and conditions and accepted it.

Now i have an email stating that I was not charged properly for the Netflix add on I have.. and they want extra for it, and that they are taking a back payment too !!!!!

I rang them two weeks ago and was told to wait for my complaint to be looked into... then this morning i have had an email.. saying because I havent got back to them, my complaint is closed !!!!!!!!!!!!

Is there anyone that can give me help... please do not say call them... I cannot understand them. And yes I have tried the email link... but that keeps saying... Ive logged in too many times !!!!

Useless... Which i had stayed with my previous provider. 

[XRaySpeX]

You may tell them to reopen the complaint within 30 days of them saying they were closing it.

[Leigh2668]

Thank you but where do i tell them... I originally was on messenger chat with them

[XRaySpeX]

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

[Leigh2668]

messaged at 11,51 told 15 min wait... now................. 12.19............. brilliant... i work nights.. great service not

[XRaySpeX]

Dunno where you're messaging if it's not a phone call.

[Leigh2668]

on the ee ap, which has taken me ages to verify .. like someone is going to pay my bill. I guess you want me to give up....

[XRaySpeX]

There is no Live Chat for BB & EE TV. I'm not wanting you to do anything in particular. I'm not EE & am here to try & help my peer users.

[Leigh2668]

I am sorry for being so rude. I eventually rang them, and I had no complaints from what they told me. Apart from the fact that anyone who takes a contract with EE MUST read everything,, and if you use netflix ,, do not use in another room, and do not click whatever button I clicked to go premuim without adverts. 

I honestly cant wait till next year.... EE is gone.

[Chris_B]

@Leigh2668  so you clicked a button to change from basic to premium Netflix. Your EE TV subscription is only for basic.   You can use in a different room but only one stream at a time that’s a Netflix limitation.  If you want more than one and it seems like you did you upgrade the subscription to one that includes two or more streams at a time.   EE didn’t change your subscription service.