EE Phone & Sim Contract

Leahcadwgan · ‎20-10-2025

I took out a phone and sim contract but one ends before the other. My phone ends next year but my sim contract ends in November and i'd like to change it to a cheaper sim deal.

When will I be able to change/upgrade my sim?

XRaySpeX · ‎20-10-2025

You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎20-10-2025

You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎20-10-2025

@Leahcadwgan You’ll need to wait till your airtime contract has reached its minimum term before you can change it to a cheaper tariff.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎20-10-2025

You can request a change to a SIM-only (or other cheaper) plan when you're within the upgrade window 30days before the end of your minimum-term - payment-plan changes will be scheduled and will take effect on the date your minimum-term then ends.

If you change plan by virtue of upgrading your phone, that would take effect sooner.