EE Offering 100% Early Upgrade Fee Waved Help

[XxDarkMariox99X]

But it keeps asking me to pay upgrade fee and when went onto chat they said only if you trade in a phone and asked nicely where dose it say that, There answer on my account and been trying to find it but all get is this picture

[Katie_B]

Hi @XxDarkMariox99X. 

I am sorry to hear this. 

What department did you speak with?

If you wish for our complaints team to look into this further then please fill out this form HERE. 

Katie