Dreadful customer service

[Hollingshurst]

Shocking lack of response from EE. Mis-sold contract, promised callback (more than once) that never comes, meanwhile still being overcharged. This is actually theft. Contact would be appreciated from someone who is actually prepared to help. 

[Chris_B]

@Hollingshurst  This isn’t customer service it’s a public forum that no account access.  

[Northerner]

Hi @Hollingshurst 

You can complain here:

https://business.ee.co.uk/help/make-a-complaint/

Thanks 

[Christopher_G]

Hi @Hollingshurst 

Welcome to the community.

I'm sorry to hear that you're not happy with the way your contract was sold. If you fill in the complaints form that @Northerner posted, our complaints team will do their best to help you find a resolution.

Chris

[Hollingshurst]

Thank you. Didn't realise.

[Hollingshurst]

Thanks

[Hollingshurst]

Thank you. Since posting I have managed to speak to an EE adviser - although I had to ring (again). After an hour plus on the call, another call back has been promised for next week, but if it doesn't happen I will use the form.

[Lesley_W]

Thanks for popping back with an update @Hollingshurst 

I do hope that's you sorted but if not, you have the link to the form. 

Lesley

[Hollingshurst]

Thanks Lesley.  We have had weeks of this. It's a shambles - and we're still overpaying. So I will be taking it further, yes.