Double Billing

Mixedwealth · ‎21-07-2023

I was billed twice on my pay monthly phone. I was told that the billing was supposed to be £56 per month but I was billed £56 plus £45 , making a total of £107 . Please can someone help rectify this.

XRaySpeX · ‎21-07-2023

@Mixedwealth : Is this your 1st bill? If so, how long between receiving your phone & your bill? The £45 was probably for the days (25?) of that period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mixedwealth · ‎21-07-2023

Yes this is my first bill. I already paid an upfront bill of £120. Then I was told subsequent bill will be £56 but I was billed £56 and £45 together.

XRaySpeX · ‎21-07-2023

The upfront payment is part of the price of the device & is separate from the ongoing monthly charges.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎21-07-2023

Hi @Mixedwealth

Thanks for coming here.

Did you make the payment for the device when you placed the order?

Does the bill show two plan charges for the month?

Leanne.