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Does anyone find talking to a representative difficult - I am 86 years old

Archer
Investigator
Investigator

‎24-03-2025 02:38 PM

In trying to reduce my account I have been very badly treated - I am 86 years old and am patronised and I want to know what I am paying for

0 Helpful
4 REPLIES 4
Archer
Investigator
Investigator

‎24-03-2025 02:32 PM

I have 2 accounts - one for mobile and no idea what the other one is for but it is paid regularly - might be for tablet which was bought many years ago so maybe EE forgot to close it

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Archer

‎24-03-2025 02:37 PM - edited ‎24-03-2025 02:47 PM

So what do you want to do about it? EE wouldn't forget to close it had you given notice to cancel it. Did you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Archer

‎24-03-2025 03:37 PM

@Archer , when you ring customer service, by pressing 1 and then 2, on your keypad, you should get through to a human, without any difficulty and speak to someone, if EE had been notified of the cancellation of the tablet, then I would have thought that they would have done that. How did you request that? Did you call them to request it? That is the way to do it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Christopher_G
EE Community Support Team

‎24-03-2025 05:04 PM

Hi @Archer 

Could you try contacting our customer support team following @Schockwave's steps please? They should be able to look into this and discuss your account with you.

Please come back and let us know how it goes.

Chris