Doğurulama

Ahmet52 · ‎01-06-2024

Hello, I want to upload, but when I get to the last step, it asks for additional verification in the second step. I don't know what additional verification is. Can you help me with this?

XRaySpeX · ‎03-06-2024

Are you trying to top-up a PAYG SIM? I think you need to call EE if you're using a non-UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Christopher_G · ‎02-06-2024

Hi @Ahmet52

Welcome to the community.

What are you trying to upload? We'll do our best to help.
Chris

Ahmet52 · ‎03-06-2024

I want to upload money, but when I reach step 3, it asks for additional verification and it does not direct me anywhere, so I cannot upload money.

Leanne_T · ‎03-06-2024

Hi @Ahmet52

Are you trying to make the payment in your EE app/account online?

Are you using a UK bank card?

Leanne.

Ahmet52 · ‎03-06-2024

Hayır ödemeyi türkiyeden yapıyorum

XRaySpeX · ‎03-06-2024

@Ahmet52 wrote:

No, I make the payment from Turkey

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎03-06-2024

Are you trying to top-up a PAYG SIM? I think you need to call EE if you're using a non-UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP