Direct debit

[Fbasheer]

EE pls resolve I have a direct debit but still message is coming to pay 

message 

Hi. This is a message from EE. We want you to know we are here for you during these uncertain times. Your account is currently in arrears. If you're in a position to do so, please pay the outstanding balance of £38.99 by dialling 360 from your mobile to use our automated payment line, or if you're registered on MyEE, you can pay online at www.ee.co.uk/myee. Thank You

[Chris_B]

@Fbasheer  You’ll need to call customer services about this.   This is a public forum that has no access to your account let alone know who you are.  

[Linzi_H · Accepted solution]

Hi @Fbasheer 

Thanks for coming to the community.

If your account has a balance due for payment, you're welcome to get that paid by card so you are up to date again. From there, the team can also make sure your Direct Debit is saved for the next bill, and explain why your payment hasn't been taken automatically this time around. 

See how to contact us if you'd like to speak to one of our Guides.

I hope this helps! 

Linzi 😊 

[FedLah]

Hi!!

Objectively THERE ARE some issues with direct debit on EE:
I tried several times to set it up on my personal account page - that's impossible, an ERROR message pops out after adding the bank account details.
PLUS, I also did it through the customer care (online chat), I spent like half an hour with the guy setting it up for me. All good apparently, he said "in a couple of days it should be active" - And..... NOTHING! A couple of weeks are gone now, and it still says I need to pay my bills manually!! - WHY??? Would it be possible to sort it out, sooner or later?? 

Have a good weekend everyone!! 🙂

F.

[Leanne_T]

Hi @FedLah 

I'm sorry you have had such trouble setting up a direct debit. 

I'd recommend getting in touch with our customer care team so they can investigate why the direct debit set up isn't going through.

Thanks

Leanne 🙂

[FedLah]

HI @Leanne_T 

As I wrote above, already done: they said my direct debit was all set, but it wasn't unfortunately!!
So, honestly, spending another half an hour (if I am lucky) chasing the customer care, without any reasonable certainty that the issue will be solved..... not sure it's a brilliant idea, isn't it? 🙂

I think I'm going to check the website every now and then, in the hope that ONE DAY the direct debit page will start working properly!! 🤷🏽‍♂️

F.

[Leanne_T]

Hi @FedLah 

Thanks for your reply.

I understand how frustrating it is that this hasn't been sorted and why you would be reluctant to call again. I am sorry we have no account access on the community to resolve this for you. 

For further help, you could use our complaints form, and the team would be able to discuss your experience further and see if they can get this resolved.

Thanks.

Leanne. 

[nolanaa]

Did you receive any email afterward ? I can't tell if mine is set up, got an error message too. Did you try paying manually? I can't seem to locate that option, I've only just joined though.

[Lesley_W]

Hi @nolanaa 

Welcome to our community.

We'd usually send you a confirmation of the Direct Debit set up so it may not have went though. To clear this up, I'd recommend getting in touch with one of our Guides on 150 to get this set up for you.

Lesley