Direct debit

[Derro]

I was told on the phone that a direct debit was set up when I added new card and paid my bill but it wasn’t and I had to manually do it myself and paid extra charges and also when I send texts to Ee it doesn’t go through 

 

[Katie_B]

Good morning @Derro. 

Welcome to the community. 

Have you received extra charges for late payment?

Are you able to try responding when not connected to WiFi?

Speak soon, 

Katie