Device/Plan seperate charges

[RobS1974]

Where can I see the breakdown of cost for the device itself and the data/calls?

I thought they are 2 seperate costs i.e when you finish your contract, you've paid for the device so your payment amount reverts to just calls/data if you stay with the provider on the same airtime plan.

[XRaySpeX]

No. EE's contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

[RobS1974]

I think you've missed my point.

Yes, I've agreed to pay the full amount for the entire duration of the contract. I'm not suggesting otherwise.

My question is what happens when I get to the end of the 24 months and decide to stay with E.E on the same data/calls plan. The price cannot remain the same as the device itself is fully paid for at this point.

I'm sure other providers illustrate the 2 costs seperately in the billing.

[XRaySpeX]

I believe I have in a nutshell.

When you get to the end of the 24 months min term you've haven't then yet finished your contract. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. 

[chistery]

EE convinced OFCOM that a 10% discount, three months after the end of your minimum term was equivalent to a SIM only price and therefore they were not overcharging people.

If you don't have a device finance plan, at the end of your minimum term you need to do something, don't just keep paying the same price.

Makes you wonder why EE are dragging out device finance plans for new customers. 🤔

[RobS1974]

Ok. In summary, if I leave after (the minimum of) 24mths, presumably, the device must have been fully paid for but I'll continue to be billed the full £45 (approx.) indefinitely until I pro-actively change/switch. I didn't think you were allowed to do that anymore. Thanks for clarifying.

[RobS1974]

Absolutely, thank you.

No way am I going to continue paying full price after I've effectively purchased the device over the 24mths. I thought that practice was eliminated years ago!

[XRaySpeX]

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@RobS1974 wrote:

I'll continue to be billed the full £45 (approx.) indefinitely until I pro-actively change/switch. 

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Not indefinitely! After 3 months it will reduce to £40.50 (approx.) to simulate the handset cost being paid in full.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Crispychris94]

But to most reasonable people, a 10% discount hardly simulates paying the device off in full. I have recently switched to network 3 and the end of minimum term savings I get by no longer paying the device plan is more than double what the 10% discount would be. My airtime plan is £30.82, device plan is £24.50- total £55.32. 

Under EE's terms my reduced price would be £49.79.

Under network 3's terms my reduced price would be £30.82. 

I would say that a 10% discount is an insult to their customers and people definitely need to get OfCom to review this policy and their previous decision on this policy.

[Chris_B]

@Crispychris94   EE now have Flex tariffs where the airtime and device contract are 2 separate billing entities. Traditional contracts it was all billed as one.  If you’re still on the traditional contract, then you’re still bounded by the T&Cs  of that contract that you happily agreed to at the time of taking it out.