Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Declined credit

Jbtolex
Visitor

‎02-12-2022 07:24 PM

I ordered a new phone yesterday and got declined credit but I have a perfect credit score 999/999 on Experian and 1000/1000 with clear score. How can I fix this?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎02-12-2022 08:28 PM

Hi @Jbtolex 

Those scores are nothing more than marketing. They mean nothing as each company has their own criteria for offering credit. 

Obviously you will not be told why you didn't reach EE criteria. You can try again in 3-6 months. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.