Data gifting between my own numbers

[Mike3210]

I wanted to give some data to one of my 2 other numbers on account but can't find my 2 ND number on family usage. It's not there when I want to give it a data.

Is there when I want to check it.

But to give it a data not showing that number..

Please help.

Thanks

[BrendonH]

Are the numbers on pay monthly or SIM only?

You can't gift to/from pay as you go

[Leanne_T]

Hi @Mike3210

Thanks for coming to the community. 

Have you been able to gift data to this number previously? 

Are you using the My EE app? 

Thanks 🙂

Leanne. 

[Mike3210]

Hi Leanne

Thanks for the reply

Yes I have been using it previously on the EE app. Everything worked until last month.

I uninstalled the app and install it again,but only 2 out of 3 my numbers on my account showing when I want to give data.

Mike

[Mike3210]

Hi 

I pay monthly

Everything worked until last month

Cannot see one number when I choose to give data .only see the other two.

Thanks

Mike

[Leanne_T]

Thanks @Mike3210

Is your app up to date? 

Can you gift data to this number if you log into your My EE account online? 

Thanks 🙂

Leanne.

[Mike3210]

Hi

I reinstalled EE app

Yesterday

I can give data in between 2 of my numbers but not the 3 Rd one. When I'm logged in to my EE account.

Thanks

[Leanne_T]

Thanks @Mike3210

In this case, please give us a call on 150 and the team will get this looked into for you. 

Let me know how you get on. 

Leanne. 

[Mike3210]

Yeah

I'm going to call 150

I'll let you know

Thanks

Mike

[Leanne_T]

Thanks very much @Mike3210

Leanne 🙂