cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cutting off my phone

Cinders2427
Investigator
Investigator

I want to no how ee can cut off my phone. Its my own sim card that I baught a long time ago I used to top up each month £10.00 I was OK with that.

Then I get a call frm ee saying I can hav a sim thing anyway I had it and the bizarre thi g is ee have made me have a DEBT 21POUND like how does this happen really **bleep** I have very bad mental health issues I am under theental health act I need my phone to receive important calls etc how the heck can ee cut of MY phone its not even a mobile frm ee at all like I really do t get it I'm so very angry right now I suffer frm self harming too wen angry as a relief so see ee what use have done to me I can't receive calls frm my children either I got a letter stating debt collectors are getting g involved please tell how the heck use as a company can get away with this **bleep** really I'm really angry iv never sed I won't pay what I owe 21 quid wen I inly used to top up 10.00 a month I got all I needed so ee u wanna sort this before I sue you as a company ur all putting innocent voubrable people like myself into DEBT .

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

@Cinders2427 : Why did you switch from PAYG to contract & leave yourself open to running up a debt?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Katie_B
EE Community Support Team

Good morning @Cinders2427

Welcome to the EE Community. 

I'd love to look into this.

When you have a moment please check your community inbox.

Katie

Christopher_G
EE Community Support Team

Hi @Cinders2427 

Did you get a chance to look at the private message that @Katie_B sent you?

Chris