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Couldn't make it up - EE requesting £27.21when they have sent me a cheque alread

KenMavor
Visitor

‎04-05-2022 09:58 AM - edited ‎04-05-2022 09:59 AM

Need to be able to contact EE without having a registered EE phone number.

Left EE on 2nd April and direct debit then took my monthly payment.  EE then transferred numebr to new supplier, closed my EE account cancelled my direct debit and then sent me a cheque for £22.07 for the unused monthly charge.

Just got a letter in the post saying I owe them £27.21 but I can't contact them in anyway as the online account has been closed down, the number is not recognised as an EE number and I just keep going round in circles.

 

Any help on how I contact them via phone?

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎04-05-2022 12:15 PM

Hi @KenMavor 

 

Welcome to the EE Community,

 

If you call freephone 0800 317 720 you will be put straight through a customer service advisor.

 

Thanks

 

David 

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XRaySpeX
Grand Master
Grand Master

‎04-05-2022 03:09 PM

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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