The EE Community

Roaming USA

Hi,My daughter has a sim only plan on my account and unlike previous years the new roaming charges are now in effect for her visit to the USA.  EE say you now can't buy a roaming pass until you arrive in the USA whereby she'll receive a text... unfo...

Unusual traffic message when using Google.

Hi, apologies if this has been asked before. I can’t use Google while connected to WiFi. It blocks the search and then gives message that unusual traffic that goes against Google terms and conditions?? It’s been nearly a week now!  How do I stop it h...

Extra charges

My mistake i call to my hone country and extra charges are included in my bill how can i reduce these charges 

Cannot send texts…

I’ve spoken to EE who couldn’t see any reason why I shouldn’t be able to send texts. They advised wiping my phone and starting over, which I did. (Couldn’t get back into my Apple account and lost all my photos & contacts. Had to start a new Apple acc...

Scam phone number , a relative was conned, don't get caught out

A relative was sent a message telling them that they owed money on PayPal.My relative called the number given and thought it was sorted.However the number was based in Florida USA. So the call cost £33.The number was 0018133567098The scam was getting...

I was told my order would be sent today but still not had confirmation?

Urgent

I had no confirmation for my order placed for an EE SIM card with an existing mobile no. I need my order reference no. my mobile no. ************ please confirm my order via email  [Mod edit: Please do not share personal details as your posts are vis...

Data and wifi issues

My friend is having an issue with data and wifi where it says he's connected to 5g but there's no connection provided so he's unable to access anything needing WiFi or data apart from sending texts, he's tried restarting the phone and doing a full ne...

Mains Power Back-up for Smart Hub

I live in rural East Devon. At home we enjoy an excellent full-fibre service but the mobile coverage is poor so we connect over WiFi. The recent storms severely disrupted mains power and we had one 12-hour blackout an a few shorter outages.  I noted,...