Contract termination on bereavement

[Alassidney]

I lost my wife 3 months ago I hve been paying her EE bill in the mean time.

her sim contract ended in december 2025  and the phone will end in november 2026

can I terminate the sim and keep the phone as there are images and data I wish to keep?

Also can you provide a link where I can contact someone as most companies have staff trained in handling bereavements 

[XRaySpeX · Accepted solution]

@Alassidney : Use the Bereavement section of Change My Account in The Case of a Life Event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else

[bristolian]

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@Alassidney wrote:

can I keep the phone as there are images and data I wish to keep?

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I would recommend creating a backup of those images & data.