Contract ends but phone loan still live for another year

[JS1788]

My minutes/data plan contract ends on 21/6/25, my phone loan ends 21/6/26 and I want to move my number to an o2 sim. As I pay the plan and phone on separate direct debits I assumed I could just use the PAC to move my number over and continue paying the phone loan for another year but when I request the PAC it says I’ll need to pay the remaining phone loan in one lump sum. Can anyone help clarify?

[Chris_B]

@JS1788  You have to wait till your airtime contract is up before you request a PAC, doing so before will mean your moving out before the minimum contract term of the airtime contract so will result in a payment to pay off the device. 

[JS1788]

Does the transfer/contract cancellation not happen when the PAC is actually used, not requested? I will try to request when contract ends but not sure it will let me whilst the original PAC is still valid.

[Peter_W · Accepted solution]

Hey there @JS1788.

Welcome to the EE Community 😊

Requesting a PAC does not initiate any cancellation on your account, this would only take effect once you give it to a new provider and the transfer process completes.

PACs are valid for 30 days, and if you don't use them in this period they expire and your existing plan will continue on as normal.

Peter

[JS1788]

That’s not what I asked, I understand how a PAC works I haven’t used it yet, just requested it…..will I be charged the full amount of the phone loan if I switch once my line rental contract ends? Or will I be able to continue paying the monthly direct debit whilst having the line rental with another provider?

[Chris_B]

@JS1788  You’ll not be charged if you use the pac after your airtime contract expires.  You asked for it before so you got the relevant information at this time. 

[chistery]

The bit you are talking about is this:

https://ee.co.uk/help/mobile/manage-use/pay-monthly/flex-pay 

Does this mean that I can keep paying for my phone even if I leave EE?

If you cancel your plan after the 24 month commitment period but before your 36 device payments are complete, you can continue to make payments for your device until the agreement naturally ends. If you cancel your plan within the 24 month minimum term, you may be charged early termination fees and you’ll have to pay off the remaining Flex Pay balance in full. You can choose to pay off the remaining Flex Pay balance at any time. 

So as long as you PAC out after your minimum term ends, you don't have to pay off your phone immediately.  If it's even a day before, EE will charge you the full loan amount.

[MikeN2]

I have a similar problem my contract ended last year but to transfer to another provider they are going to charge me over £128 because my wife’s phone still has 12 months to run.

seems almost illegal to me or they simply want to

penalise me for daring to leave

[Chris_B]

@MikeN2   I assume you’re the account holder, if that’s the case you can move your number but you’ll still have your wife’s contact on that account.  Did you say you wanted to close the account when you spoke with customer support?  If you did then you asked to close the account and that means paying off everything as you’re closing the account not closing your line on that account.   You can get a PAC to move your number by calling customer support. 

  If her device is an add to plan device then you need to pay off that remaining term as it’s an add to plan device and you need an account to continue paying the add to plan.  Not sure you’re being penalised for wanting to change providers as you’ll still pay what you owe but in a lump sum instead of over 12 months.