Contract ended but still being charged!

[shanban]

I took out a Watch Only plan for 24 months back in 2020 for an Apple Watch. £499 watch @ £28 per month (before APR increase of 2021 then it was £30). 

The 24 months came to an end and final payment was last month (Nov 2022). 

I have received my bill for December and I’ve been charged for the Watch, even though the contract ended and the final payment was taken last month. 

I have contacted multiple people and just keep being fobbed off with ‘unless you cancel the contract, you will still be charged’. Yes - for a mobile phone or a device that you’re providing me service for, not a device only plan.. The plan was to pay for the balance of the Watch, not for it’s useage (it wasn’t being used anyway as I sold it 3 months after purchase because I found it boring). So 24 months at £30 a month more than covered the price of the £399 Watch!!!! So why would you need to continue charging me?! 

I then get told ‘you have to cancel the contract or it automatically renews’ - I was NOT, and have never been told this for a watch only / accessory plan! I wasn’t told this at purchase, it’s not in the Ts & Cs nor is it in any of the paperwork. 

What nonsense is this? I am absolutely not paying another £30 when I’ve paid almost £800 for the device but no-one I speak to seems to understand what I’m saying and just keeps telling me that they can’t help me. 

Any helpful advice? I’m sick of EE. This is on the back of them trying to charge me a random £50 extra last month for ‘additional line fees’ that turned out to be them just trying to con me out of money! 

[Chris_B]

@LP96  At the end of a phone contract you’re not cut off it changes to a 30 day rolling tariff so it’s exactly the same as a phone contract.   If you want to end the contract you give 30 days notice to terminate just like a phone contract.    It’s the contract T&Cs that you agreed too should you have read them. 

[LP96]

It’s not though is it a phone contract is split between Device and line
rental I’m been charged £40 for the watch and the line rental are you
saying that 4 gig of data is worth £40 pound a month that’s absurd I don’t
understand how you can Justify that. When you pay your phone off it gets
removed and your line rental data what ever you wanna call it stays on and
you’d cancel that but not the phone make it make sense

[ee_user14]

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@LP96 wrote:
It’s not though is it a phone contract is split between Device and line
rental

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A traditional phone contract is absolutely NOT split into device and line rental.

Post a screenshot of your bill showing each element individually itemised.

[ee_user14]

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@BLIPblophop wrote:

I'm in the same boat. They've stolen £180 from me as far as I can see, but they'll lose £1000s in business from me and my company in future.

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Stealing is a criminal offence, you should report that to your local police on 101. I'm sure if you have evidence, they'll be quite willing to prosecute.

Ofcom also don't handle customer complaints. If you run your company anything like the way your post implies - i.e. with complete disregard and inattention to basic contractual details, then you really aren't going to last very long in business.

Blaming other people for your mistakes really isn't a good look. Taking responsibility for mistakes is a wonderful trait, but seems rather rare these days.

[LP96]

I’m on a flex pay plan it 100% does split my bill into airtime and device loan and this as been the same for any contract I have took out with any company I’ve been with. Tell you what why don’t you search what is a ee flex pay plan considering you got no idea what your going on about 

[ee_user14]

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@LP96 wrote:

I’m on a flex pay plan it 100% does split my bill into airtime and device loan

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You didn't mention FlexPay in your post, so the natural assumption is that you were on the same traditional plans as the other "not my responsibility" users in the thread. Yours came across in exactly the same "blame someone else for my mistake" tone.

FlexPay bills don't show the device repayments, since they're totally separate contractually. LP96's in glass houses really shouldn't throw stones....

[LP96]

If that’s all I’ve ever know then why would I of mentioned that it was a flex plan so when I took out the plan for my watch I expect it to be the same and I feal that I haven’t been properly informed if I knew then I wouldn’t of made the mistake in the first place either way it’s still a shady practice hiding that detail in the t&cs, if they told me on the phone when I took it out I would of had an issue 

[Chris_B]

@LP96  is £40 because you’re paying for the watch as well as the airtime.    It’s all in on one price. 

Your watch was never on a flex tariff.  You wasn’t billed separately for the airtime and device.  If you had ever looked at your billing you’ll of known this if you had ever looked at the contract you’ll of known this.  If you had ever read the T&Cs of this watch contract you’ll of known this.   If you had ever looked at your EE account billing information you’ll of known this.  You never took out a finance agreement for the watch.  What you assumed is only what you assumed you never actually took the time to find out and all the information is readily available within your EE account.