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Contract change

PaulIzzie
Visitor

‎16-11-2023 01:12 PM

Hi, 

I got a new phone contract about 2 months ago on a 2 year deal pay monthly. My circumstances have now changed and I will be in Europe indefinitely. The roaming charges with this contract are very expensive. What options do I have to get a better roaming deal or reduce the cost of this contract to the bare minimum so I can get another contact that suits my circumstances better. 
Thanks

Paul

 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎16-11-2023 02:01 PM

Hi @PaulIzzie 

There is no real option but to pay off your contract and move to payg (if you want to retain your number) if you are not returning to the UK. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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bristolian
EE Community Star
EE Community Star

‎16-11-2023 02:30 PM

You should contact EE CS to discuss your individual account. But contractually, the previous reply is correct.

The Roam Abroad pass at £25/month allows you to use your UK allowances within the EU, but is subject to the Stable Links policy requiring you to be resident in the UK for - on average - 2 months in every 4.

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