Confused by ee actions

Agnesnit
Investigator
Investigator

‎21-03-2023 11:32 PM

We really need contracts with sim onily im in charge of my husbands and mine it took some time lots of issues  but thought we got there but you have completely changed 1 plan without permission or prior knowledge 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎21-03-2023 11:44 PM

How has EE changed it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎22-03-2023 08:13 AM

Hi @Agnesnit 

Welcome to the community.

Could you let us know what it is that has changed and we'll do our best to explain or help you.

Chris

Agnesnit
Investigator
Investigator
In response to Christopher_G

‎22-03-2023 08:23 AM

Hi ment to get 5 gig unlimated texts and calls  ment to have deal at 7.80 except all his data and our discounts taken away so he's on 1 gig for over 16

0 Helpful
Christopher_G
EE Community Support Team
In response to Agnesnit

‎22-03-2023 08:53 AM

OK thanks for explaining, @Agnesnit. I suggest speaking to our Mobile Care team so they can look into this for you.
Chris