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Zizvivid
Visitor

‎20-11-2024 12:39 AM - last edited on ‎20-11-2024 08:07 AM by EE Community Moderator

 

How can i solve this problem. Its been 2 weeks i change my pay as you go to contract. From than its look like this. 

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Chris_S
EE Community Support Team

‎20-11-2024 08:14 AM

Hi @Zizvivid Thanks for getting in touch with us here in the EE Community.

Could you tell me a bit more about the issue please?

Chris S

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XRaySpeX
EE Community Star
EE Community Star

‎21-11-2024 02:20 AM

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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