Charges for international call

[NotAbdullah01]

Hi everyone,

I recently noticed that I was charged around £25 for just four international calls. I genuinely wasn’t aware that these calls would cost that much, and I don’t recall seeing any warning about the charges beforehand.

I’m trying to understand what my options are and whether there’s anything I can do in this situation. Has anyone experienced something similar with EE? Is there a process for disputing the charges or requesting a goodwill refund?

Any advice would be greatly appreciated. Thanks

[Leanne_T · Accepted solution]

Morning @NotAbdullah01 

Thanks for coming to the community. 

If you would like to discuss the international call charges and look into add-ons to reduce the charges if you need to make international calls, please give us a call on 150.

Our Cheap International Calls page has more information on available add-ons. 

Leanne.

[XRaySpeX]

International calls & texts to overseas nos. from UK can be rather expensive but EE has a add-on, for £2.50 pm for those on contract or free for some PAYG, that can be applied for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK .